GDPR Compliance

Last updated: June 18, 2026

Our Commitment to GDPR

We are committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation. This page explains how we comply with GDPR requirements and what rights you have regarding your personal information.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing is necessary to fulfil our contractual obligations when you request our installation services
• Legitimate interests: We process data to operate our business, improve our services, and communicate with customers
• Legal obligation: We retain certain data to comply with electrical safety regulations and tax requirements
• Consent: For marketing communications, we obtain your explicit consent before processing

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded or excessive.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or completion of information you believe is incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, including when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data under certain conditions, such as when you contest the accuracy of the data.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.

Right to Data Portability

You have the right to request transfer of your data to another organisation, or directly to you, under certain conditions.

Data Protection Officer

For questions about our GDPR compliance or to exercise your rights, please contact us at [email protected] with "GDPR Request" in the subject line.

Response Time

We will respond to your request without undue delay and within one month of receipt. If your request is complex or we receive multiple requests, we may extend this period by two further months, and we will inform you of any such extension.

Complaints

If you believe we have not complied with GDPR requirements, you have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority for data protection issues.

International Transfers

We do not transfer your personal data outside the United Kingdom. Should this change in the future, we will ensure appropriate safeguards are in place to protect your data.

Automated Decision Making

We do not use automated decision making or profiling in our processing of your personal data.